Voice Process

Year    TN, IN, India

Job Description

• Handle incoming calls or chats to address customer queries
• Identify customer needs and determine solutions
• Offer accurate information about products and services
• Respond to customer complaints and develop solutions
• Record details of customer interactions, transactions, inquiries, and other information
• Update customer information including contact information and purchasing preferences

Requirements & Skills

• Minimum 1-year experience in a customer service role
• Excellent communication and active listening skills
• Demonstrated knowledge of customer service principles and practices
• Proficiency in relevant computer applications such as a CRM system
• Fluency in English (written and spoken)
• Ability to remain calm and level-headed in stressful situations HR - 9003146625

Job Types: Full-time, Permanent, Fresher

Pay: From ?12,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9003146625

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Job Detail

  • Job Id
    JD3386190
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year