Voice Process
Job Description
• Handle incoming calls or chats to address customer queries
• Identify customer needs and determine solutions
• Offer accurate information about products and services
• Respond to customer complaints and develop solutions
• Record details of customer interactions, transactions, inquiries, and other information
• Update customer information including contact information and purchasing preferences
Requirements & Skills
• Minimum 1-year experience in a customer service role
• Excellent communication and active listening skills
• Demonstrated knowledge of customer service principles and practices
• Proficiency in relevant computer applications such as a CRM system
• Fluency in English (written and spoken)
• Ability to remain calm and level-headed in stressful situations HR - 9003146625
Job Types: Full-time, Permanent, Fresher
Pay: From ?12,000.00 per month
Benefits:
• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund
• Work from home
Schedule:
• Day shift
• Morning shift
• Rotational shift
Supplemental pay types:
• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus
Work Location: In person
Speak with the employer
+91 9003146625
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Job Detail
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Job IdJD3386190
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear