Job Description

19 July
2024

2:00
PM

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Streamline business processes with Superworks

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I think Superworks is an exciting platform with a company that has forward-thinking and built around objectives.

Krunal Vaghasiya

CEO of Tatvam Cloud Solutions

Increasing productivity & helping us to manage employees. Keeping an eye on what team works on has never been easier.

Jatin Lathiya

CEO of 16 Pixel

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" For Voice Process"s/ For Voice Process for Voice ProcessWhat is a Voice Process?

Voice process is a customer service job that involves communicating with customers by phone or video. It involves customer service agents interacting with clients over the phone via a headset and telephone system. Voice processes are mainly used in customer service for inquiries, order placement, trouble-shooting, and other solutions-based tasks.

Job Brief

The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:

• Answering customer enquiries over the phone
• Handling customer complaints and resolving issues and conflicts
• Providing customer support and guidance
• Promoting the company's products and services
• Engaging customers in positive conversations
• Upselling other products to customers

Responsibilities

• Handle incoming calls or chats to address customer queries
• Identify customer needs and determine solutions
• Offer accurate information about products and services
• Respond to customer complaints and develop solutions

Record details of customer interactions, transactions, inquiries, and other information

Update customer information including contact information and purchasing preferences

Job Types: Full-time, Permanent, Fresher

Pay: ?16,086.00 - ?31,912.28 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person