Job Description

Job description

Location: Kochi
Salary: ?16,000 - 20,000 (+Incentives)

Job Overview:

We are seeking a motivated and enthusiastic Voice Process Executive to join our team. The ideal candidate must have excellent communication skills in Telugu/ Kannada/ Hindi and English. This role involves interacting with customers, addressing their queries, and providing support in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls from customers, providing exceptional service.
• Respond to customer inquiries in a professional and courteous manner.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and targets.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements:

• Proficiency in Telugu/Kannada/Hindi and English.
• Previous experience in a voice process or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and handle multiple tasks.
• Basic computer skills and familiarity with CRM systems are an advantage.
• Willingness to work in shifts, if required.

Benefits:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for career advancement.
• Comprehensive training and development programs.

Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Kannada (Required)
• Telugu (Required)

Work Location: In person