Job Description

We are Hiring!!!

Process : Voice Process Hindi / Kannada

Experience : Fresher can apply

Qualification : 12th / Diploma / Graduate

Languages :

English + Kannada

English + Hindi

Salary : 14k to 15k Take home

Shift : Day shift and Rotational week off

Location : Ambattur, Chennai

Roles and Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

Interested candidates can contact HR - 7200585283 (Mathumitha)

Job Type: Full-time

Pay: ?14,000.00 - ?15,000.00 per month

Benefits:

• Provident Fund

Compensation package:

• Yearly bonus

Schedule:

• Day shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person