Job Description

Voice Process Executive Template

The Voice Process Executive will be the primary point of contact for our customers, handling both inbound and outbound calls. The role entails providing efficient and effective customer service, resolving queries, addressing complaints, and ensuring a high level of customer satisfaction. This position requires excellent communication skills, patience, and a customer-centric approach.

Post Voice Process Executive Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Follow communication scripts and guidelines.
• Ensure a high level of customer satisfaction at all times.
• Collaborate with team members to improve customer service practices.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role preferred.
• Ability to communicate clearly and effectively.
• Strong problem-solving skills.
• Proficiency with customer service software and databases.
• Ability to work in a fast-paced environment.

Skills

• Excellent verbal communication
• Active listening
• Conflict resolution
• CRM software
• Multitasking
• Customer relationship management
• Time management

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Voice Process Executive: 3 years (Required)
• Customer handling: 3 years (Required)

Language:

• FLUENT ENGLISH (Required)

Work Location: In person