Voice Process Customer Service Analyst Ii

Year    India, India

Job Description


At Allstate, great things happen when our people work together to protect families and their belongings from lifexe2x80x99s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customersxe2x80x99 evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home & surrounding dwellings.Key Responsibilities

  • Review virtual images and documentation received from vendor
  • Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim
  • Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (e.g. structures / materials)
  • Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review
  • Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing
  • Return any claims for additional information in case of insufficient data
Education
  • Bachelors Degree (Preferred)
Experience
  • 1.5 - 3 years experience (Preferred)
Supervisory Responsibilities
  • This job does not have supervisory duties.
Education & Experience (in lieu)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship ManagementShift TimeRecruiter Info Hiral Rughani [C]hrugj@allstate.comAbout AllstateJoining our team isnxe2x80x99t just a job xe2x80x94 itxe2x80x99s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.Youxe2x80x99ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, wexe2x80x99ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizationxe2x80x99s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India .

Allstate

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Job Detail

  • Job Id
    JD3643113
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year