Voice Process Associate International Voice Exp Must

Year    Bengaluru, Karnataka, India
Offload Process Private
1 Current Job Openings
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Job Description

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We are hiring experienced candidates for our International Outbound Process (Australia) International Voice Process Experience a Must
Designation: Voice Process Associate (International Process)Responsibilities and Duties
  • Answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments
  • Screen calls and routing them to the appropriate individual.
  • Giving timely and professional responses to clients and customers.
  • Build rapport, listen, clarify and manage the conversational flow
  • Manage upset customers, conflicts and challenging situations
  • Deliver outstanding service
  • Monitor the tickets queue and ensure that the tickets are addressed within the agreed timeframe
  • Excellent time management and organization skills
  • Monitor the ticketing system for the tickets queue in order to provision or revoke system or application access
  • Provisioning administrator roles whichever requested by the customer in various applications
  • Ensure that the documented process is followed without any deviation
  • Participate in the off-shore weekly/monthly status calls and training calls
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
  • Teach solutions to customers.
  • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
  • Work with members of other departments/teams to resolve product issues escalating issues as necessary
  • Configure customer products to meet requirements
  • Good Team Player and convincing ability
Key Skills
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICERequired Experience and Qualifications
  • Any Graduate /Under Graduate
  • 1-6 yrs experience
  • Proficient in handling MS Office (excel ,Word, Outlook)
  • Very good communication skills in English.
  • International voice experience is mandatory
  • Must possess working Laptop with MS office with reliable internet and power back up.
  • Since the client is based in Australia , one needs to be flexible about early morning time shift.
Benefits
Fixed Salary will be paid on the first of every month.
Location: Remote /WFH
Salary: 2.5 to 3.5 LPA
Experience: 1-6 years in a similar role is mandatoryWorkweek : Monday to Friday, 4:30 AM -1:30PM /6:30AM - 3:30 PM and Saturday 7:00AM-1:00PM/8:30 AM - 2:30PM
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)
Interested candidates, please email your resume with a cover letterPlease do not apply if you do not have the relevant international customer service voice process experience.Do not call the employer but just apply to the job post seen.Job Type: Full-timeSalary: \xe2\x82\xb920,000.00 - \xe2\x82\xb932,000.00 per monthSchedule:
  • Morning shift
Job Types: Full-time, PermanentPay: \xe2\x82\xb920,000.00 - \xe2\x82\xb932,000.00 per monthBenefits:
  • Leave encashment
Schedule:
  • Morning shift
Supplemental pay types:
  • Yearly bonus

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Job Detail

  • Job Id
    JD3345709
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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