Job Description

Position Title: Officer - Operations

JD - VFS Global - Operations - Intern

Organization VFS Global Services Pvt. Ltd.

Purpose of the role

•To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)•

Areas of Responsibility & brief description Level

1. Document scrutiny and collection of applications for visa processing.

2. Handle customer/applicant queries personally or via email, telephone.

3. Record & maintain all application data. Ensure accurate & timely data Full entry into the system with zero errors.

4. Ensure all administration and logistics of passport delivery to consulate/ Full applicant / logistic company etc.

5. Maintain compliance to the standard operating procedures, manuals etc. Full without deviation in process

6. Inform the applicants about the available Value Added Services and Full ensure delivery of Value Added Service options to applicants/ customers.

7. Encourage applicants to provide feedback on services provided and their Full overall experience at the application centre.

8. Ensure that the entire process is completed within the mandated Turn Full Around Time

Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)

Additional: Graduate or global equivalent

Knowledge & Key Skills:

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.

Job Types: Full-time, Fresher

Stipend: ?20000/- per month CTC

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Internship will lead to Full Time Job depending on performance. Salary after Placement will be competitive and as per industry standards.

Job Types: Full-time, Internship
Contract length: 6 months

Pay: From ?20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person