Job Description

Position Title: Officer - Operations

JD - VFS Global - Operations - Officer

Organization VFS Global Services Pvt. Ltd.

Purpose of the role

•To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)•

Areas of Responsibility & brief description Level

1. Document scrutiny and collection of applications for visa processing.

2. Handle customer/applicant queries personally or via email, telephone.

3. Handle cash and bank related transactions if assigned and ensure 100% Full accuracy

4. Record & maintain all application data. Ensure accurate & timely data Full entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ Full applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. Full without deviation in process

7. Inform the applicants about the available Value Added Services and Full ensure delivery of Value Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their Full overall experience at the application centre.

9. Ensure that the entire process is completed within the mandated Turn Full Around Time

10. Assist Deputy Manager/Operations Manager in execution of WB Project Partial

11. Ensure judicious use of natural resources Full

12. Adhere to the environment health and safety policy/objectives and Full guidelines of the organization.

Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)

Additional: Graduate or global equivalent

Knowledge & Key Skills:

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.

Job Types: Full-time, Fresher

Salary: ?22000/- per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Yearly bonus

Job Types: Full-time, Internship
Contract length: 9 months

Pay: From ?22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person