Job Description

Job Title : Visa Counsellor Responsibilities :

• Client Consultation :
• Assess clients' profiles to understand their visa requirements.
• Advise on the most appropriate visa types based on individual needs (e.g., student visas, work permits, or immigration visas).
• Application Assistance :
• Assist clients in completing visa applications accurately and within deadlines.
• Ensure all supporting documents are properly compiled and submitted.
• Help with translations or certifications of documents when necessary.
• Policy and Regulation Expertise :
• Stay updated on the latest immigration and visa rules, policies, and changes.
• Provide clients with accurate information about eligibility, processing times, and potential risks or challenges.
• Communication and Liaison :
• Act as a point of contact between clients and consulates, embassies, or immigration authorities.
• Schedule and prepare clients for visa interviews.
• Problem-Solving :
• Address client concerns about rejected or delayed applications and provide solutions or alternative pathways.
• Handle escalations or appeals for denied visa applications.
• Marketing and Promotion (if applicable):
• Promote visa-related services to potential clients through workshops, seminars, or online platforms.
• Collaborate with travel agencies, educational institutions, or employers to generate leads.
• Administrative Duties :
• Maintain records of client interactions, applications, and outcomes.
• Ensure all processes comply with relevant laws and regulations.

Skills and Qualifications :

• Educational Background :
• Bachelor's degree, business administration, or related fields (preferred but not mandatory).
• Professional Experience :
• Previous experience in visa consulting, customer service, or related industries is advantageous.
• Knowledge :
• Familiarity with visa types, documentation requirements, and immigration laws.
• Understanding of different country-specific visa policies.
• Soft Skills :
• Strong communication and interpersonal skills.
• Attention to detail and organizational skills.
• Problem-solving and the ability to handle high-pressure situations.
• Technical Skills :
• Proficiency in computer applications and CRM tools.
• Multilingual abilities are an added advantage, especially in regions with diverse clients.
• Ethical Approach :
• Maintain confidentiality and provide honest, unbiased advice.

Job Types: Full-time, Permanent

Pay: ?10,471.27 - ?28,202.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Required)
• Counselling: 3 years (Required)

Work Location: In person