Job Description

7 Virtual Assistant Services is seeking a talented and dedicated individual to join our team as a Virtual Assistant (Preferred AirBNB Virtual Assistant). The ideal candidate should be based in Chennai and willing to work from our office.



Responsibilities:


• Support the team with administrative tasks such as scheduling, data entry, and email management
• Conduct research and analysis on a variety of topics
• Assist in the preparation of reports, presentations, and other documents
• Participate in team meetings and contribute to discussions and brainstorming sessions
• Handle phone calls and respond to inquiries from clients and partners
• Maintain accurate and up-to-date records and files
• Communicate with guests and hosts via Airbnb messaging platform and phone to address inquiries, concerns, and special requests
• Manage booking calendars, including scheduling and coordinating check-ins and check-outs, cleaning services, and repairs/maintenance
• Ensure accurate and up-to-date listing information, including pricing, availability, and property details
• Handle payments, refunds, and cancellations according to Airbnb policies and guidelines
• Monitor and respond to reviews and ratings, and take proactive steps to improve guest satisfaction and property performance
• Identify and resolve issues related to guest experience, property management, and Airbnb platform usage
• Stay up-to-date with Airbnb policies, regulations, and best practices, and implement changes as needed



Requirements:


• Bachelor's degree in any field
• Excellent written and verbal communication skills in English
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and ability to multitask
• Ability to work independently as well as part of a team
• Prior experience as a virtual assistant or in a similar role is a plus
• Must be able to work from our Chennai office



NOTE:

1. Night Shift: 8:00 PM to 5:00 AM IST

2. Work from Office

3. Freshers are welcome