Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleCXO Executive support services.

• Provide on-site support at designated as requested by the Sr.VIP User.
• Configure desktop and laptop as per the desktop/laptop standardization policies
• Configuration of OS, internet settings and proxy settings etc
• Configuration of mail clients and troubleshooting mail client related issues
• Troubleshoot and resolve desktop / laptop OS issues
• Isolate system issues; diagnose standard software issues and report hardware issues to

respective vendors

• Troubleshooting printer / scanner related issues at users desktop/laptop and reporting

hardware issues to vendors

• Configure appropriate rights and permissions for accessing printers
• Manage disk and folder sharing, and permission settings on desktops as per standards
• Assist users in accessing applications based on standard SOPs
• Installation and configuration of application clients (as per SOP)
• Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to

hardware, software and networking support

• Engineer to provide VIP Users immediate response and resolution , so should have very good

technical troubleshooting skills

• Coordinate its activities with the Service Desk and provide Level 2 Support to the VIP Users as

necessary.

• Resolve Incidents and Problems associated with laptop and Software, and provide break/fix

support, advice, and assistance to VIP Users.

• Resolving all Incidents and Problems associated with failure or degradation of Services related

to device and office productivity software.Who You AreWho You Are
Youre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.Required Skills and Experience

• 8+ years of experience providing IT support
• Experience working in a customer facing environment
• Strong communication skills including email, phone and in-person

Excellent technical skills to handle Windows OS devices

• Able to support issues on Office productivity software, Outlook, MS teams , One Drive.etc
• Provide back-up and restoration support to VIP users as per need.
• Troubleshoot network /Wi-Fi issues at end user device
• Excellent communication skills- English language

Preferred Skills and Experience

• Bachelors degree in Computer Science, Information Technology, or related technical field

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl