Job Description

Position-VP/Business HeadRole and Responsibilities:1. Business planning:- quarterly and annual business plans with clear metrics against which they will be measured and remunerated- plan to include growth strategies, revenue goals - annual and quarterly, new market & service exploration, existing branch/office profitability & growth, client retention rates, revenue generation outside the mandate out of existing clients, conversion of project into retainer clients, optimal resource allocation/utilisation etc.- continuous process improvement (learning and implementing best practices)- inputs for hiring + learning & development so in-house skills/capabilities are aligned to emerging trends and changing market needs- budget management - collection, cost control2. Quality control/customer satisfaction - ensure quality work is delivered to all clients; processes are followed across and overall c-sat scores are increasing3. Risk Management - identify and mitigate operational risks that could impact the agency's performance and reputation.4. Operational leadership - management of all teams facing clients across India across offeringsAccount management support - identify potential client issues, account management gaps, strategic and timely intervention, make and present renewal plans, get clients renewed at higher fees (similar and occasionally lower as well if market conditions are bad)Client relationships (professional) - maintain and build strong client relationships (more systemic and process driven and not so much as individual focused.5. BD support - support in lead generation, proposals and where assigned closure of it as well (there will be separate BD person also reporting to the Promoter); the BD person role will be dual reporting6. HR - Inputs on talent being interviewed, people strategy for each team and office or functional area, support in resolution of HR/people issuesMarketing - Provide inputs based on insights coming out of the market/ground so the strategy and tactics can be tuned accordinglyExplore incredible job opportunities by following HRC Global Services and HR Central Services on LinkedIn!https://ca.linkedin.com/company/hrc-global-serviceshttps://www.linkedin.com/company/hr-central-service

HRC Global Services