Job Description

Job descriptionSome careers open more doors than others.If youxe2x80x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the worldxe2x80x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBCxe2x80x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customersxe2x80x99 needs.We are currently seeking an experienced professional to join the WPB Branch Operations Central team.Principal ResponsibilitiesThe role holderxe2x80x99s responsibility includes

• End to End management of New To Bank and Existing to Bank CDD compliance for customers
• To ensure Financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement and customer experience is addressed on a regular interval, reviewed & tracked to avoid any financial loss/ threat/ risk/ reputation to the bank
• Customer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end to end to mitigate risk from the relationship involving reputational/ FCR risk
• CSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit process
• Drive CDD completion for Branch Banking Team. Close oversight of HRC/ SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not tainted
• Drive implementation for process improvements in collaboration with branches, RCT, FCC and KYC ops team. Oversight & managing the Customer Focus Group meeting conducted by branches and Management visit
• Represent Branch Banking in teams set up to run Bank wide initiatives w.r.t. implementing controls & processes
• Ensure WPB operational policies & procedures are reviewed periodically and consistently applied in the branches
• Identify operational best practices and share and implement them across branches
• Ensure implementation of audit recommendations, monitoring of operational activities and identification of control weaknesses
• Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controls
• The role holder will be responsible for E2E CDD requirements for both NTB and ETB customers and will cover ancillary activities related to BoW
• The role holder will also identify opportunities to streamline and automate the existing processes within WPB
• The role holder will be responsible for multiple other elements on FCR and Compliance such as RFI closures, Current account circular adherence, CRS requirements, Discrepancies in RMS

Requirements

• The job holder must be a Graduate in any discipline, with strong communication skills xe2x80x93 both verbal and written
• Minimum 5 years of Retail Banking experience within HSBC in Operations and Customer Service experience is a preferred
• Must be proficient with MS tools i.e. Excel, PPT, and preparing work flows
• Attention to detail, ability to see a job through from start to finish and sound controls background required
• Ability to formulate and document procedures with a view to enhancing operational efficiency and customer delight without diluting controls
• An inclination for automation and previous instances of having handled strategic as well as tactical automation is required

Useful LinkLink to Careers Site: ClickYouxe2x80x99ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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