Job Description

Job description

Some careers open more doors than others.

If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers\xe2\x80\x99 needs.

We are currently seeking an experienced professional to join the WPB team.

The Retail Insurance Manager (RIM) role is a client facing role. Playing a integral part of HSBC WPB flagship offering of \xe2\x80\x98\xe2\x80\x99Premier Banking\xe2\x80\x99\xe2\x80\x99 To grow and nurture HSBC Premier relationships (the HNI segment of the PLB customer base) and achieve business targets as laid down and in accordance with the business plan To facilitate a single point of contact for all unmapped Premier customers of applicable location, anticipate needs and provide required banking/financial advisory services. The jobholder to ensure that high quality customer service is provided to customers in line with Global Premier Service Standards. The identification of opportunities for wealth reviews and delivering wealth solutions as an adviser are amongst the key activities to achieve your goals as complied with local regulatory requirement. All this needs to be achieved by keeping the highest standards of integrity towards the bank and clients and the regulatory requirements.

Principal Accountabilities: key activities and decision making areas

Impact on the Business / Function

• Maximize profit and achievement of the growth of Premier clients portfolio
• Achieve agreed financial targets by development of existing and new relationships
• Build effective relationships with clients to retain and develop sustainable relationships

Complete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goals

Effective use of tools and information to drive client service delivery and

WPB performance

Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group

• Build a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals

Establish and agree client contact strategies in line with Group operating models

• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date
• Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve closure of sales

Customers / Stakeholders

Own the client relationship with HSBC

Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group

Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients

Monitor client satisfaction data implementing portfolio level improvements.

Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client

Leadership & Teamwork

To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered

Proactively support others through direct and indirect actions beyond activities particular to this role

Collaborate with the wider team to deliver the Branch WPB Performance measures and plan to support the multi-channel client journey

Establish and maintain strong working relationships with colleagues in the wider WPB businesses and others as appropriate to service client needs

Operational Effectiveness & Control:

Ensure all processes and procedures are accurate and in accordance with the WPB policy standards and regulatory requirements

Maintain a high level of technical expertise by working closely with product team and product providers

Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration, and complaint handling

Adhere to all relevant processes and procedures of the Group compliance policy and internal controls

Contribute to HSBC by creating and retaining market leading standards and controls

Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.

Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Management of Risk

Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

Observation of Internal Controls

Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

Local Job Requirements

Unmapped Premier customers

Portfolio Size of Premier clients or number of relationships as dictated by market requirements

Growth in Product penetration helping our clients to fulfil their protection needs.

Requirements

Certifications, Qualifications & Experience

Attain appropriate professional and regulatory qualifications as required by market

Attain any internal standards as required by country

Knowledge & Experience

• Bachelor\'s degree with relevant experience

Minimum of five years of working experience as a Insurance Consellor or Relationship Manager or financial advisor

Strong client skills with the ability to deliver a strong client experience and provide needs-based solutions

Deep knowledge in Insurance products

Deep knowledge of specific complex financial solutions and products including the knowledge of financial markets, socia-economic dynamics, and regulatory requirement relevant to the products

Extensive external market awareness of market conditions, new product solutions, and an understanding of current financial market activities

Demonstrated ability and experience to correctly identify client needs

Solid skills to manage consultative sales process

A solid understanding of global anti money laundering standards

Team player with collaborative skills

Knowledge of local and Group compliance regulations

Accreditations

Attain appropriate professional and regulatory qualifications as required by market

Attain any internal standards as required by country

Leadership Capabilities

Have or attain an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly

Ambitious about providing the highest standards of delivery to colleagues and clients

Demonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacity

Authentic and shows ability to engage with colleagues and clients to deliver at pace

Make considered decisions that protect HSBC and our clients

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

The GCB 5 or GCB 6 will be offered depending on the selected candidate\'s skill and relevant experience

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

HSBC