Job Description

Job Title: Vice President - Quality - Global Market OperationsJob Location: Bengaluru, Karnataka, IndiaJob Location Type: On-siteJob Contract Type: Full-timeJob Seniority Level: ExecutiveAbout BNP Paribas India SolutionsEstablished in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas GroupBNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business Line/FunctionGlobal Market Operations (GMO) covers Front Office activities such as ALM/Treasury and Fixed Income local booking. GMO consists of various streams, Control and Investigations, Settlement, Collateral and Reconciliation. GMO teams are also in regular contact with Capital Market Middle Office, Regional Back Offices and Regional Finance.Job TitleVice President - Quality ManagerDate2024DepartmentCOCE Trade Processing & Support - Global Market OperationsLocation:Bengaluru/MumbaiBusiness Line / FunctionCOCE Trade Processing & Support - Global Market OperationsReports To(Direct)COCE ISPL HeadGrade(if applicable)NA(Functional)Number Of Direct Reports3Directorship / RegistrationNAPosition PurposeThe Quality Manager will be responsible for developing and implementing quality assurance processes, to improve operational efficiency, accuracy, within the COCE ISPL Operations department. The Quality Manager will collaborate with cross-functional teams to identify areas for improvement, monitor performance metrics, and drive a positive risk culture across COCE ISPL.Quality manager is also required to drive RAPID which is one of the key Projects that aims to create a Positive Risk Culture where staff at every level appropriately manage risk as an intrinsic part of their day-to-day work. Such a culture supports an open discussion about uncertainties and opportunities, encourages staff to express concerns, and maintains processes to elevate concerns to appropriate levels. RAPID also aims to implement the operational risk management framework and monitor operational risk. Hence, RAPID will analyse control results and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations) to improve quality.RAPID focuses mainly on the 5 pillarsR- Risk ReviewA- AccountabilityP- Positive Risk CultureI-Incident ManagementD- Drive Supervisory EffectivenessThree Objectives of RAPID are,

• To Improve overall control environment
• Reduce Operational Risk
• Reduce Incident

Responsibilities

• Develop and implement a comprehensive quality assurance program for ISPL COCE operations, aligning with organizational goals.
• Design and execute quality control processes to improve over control environment.
• Conduct regular surprise audits and reviews of operational processes to identify potential areas of improvement and ensure compliance with internal and external standards.
• Collaborate with departmental managers and stakeholders to define quality standards, metrics, and performance targets.
• Analyze data metrics to identify trends, patterns, and areas for improvement.
• Provide guidance and support to operational teams to ensure consistent application of quality control processes and standards.
• Develop and deliver training programs to enhance the knowledge and skills of employees on quality management principles and practices.
• Prepare comprehensive reports and presentations on quality assurance activities, including findings, recommendations, and performance metrics for management review.
• Coordinate on audit missions
• Drive tasks related to segregation of duties & Crown waiver
• As a BCM SPOC, coordinate with BCM and Operations team to ensure BIA, WADI, Cross border testings are on track
• Monitor and analyze incident trends and patterns to identify areas for improvement.
• Work closely with Ops team to ensure that RAPIDs guidelines established are adapted
• Perform Incident Lookback and read across for Critical Incidents
• Monitor Aged incidents and ensuring reduction in number of aged items
• As part of FMEA - Establish missing controls & strengthen existing controls along with the coordination with Rapid Champions, SMEs & Managers at the desk
• Performing Checker Certification and also certifying checkers who fail standards
• Monitoring Supervisor Accountability Checklists
• Conduct, Risk & Incident meetings
• Recognize Control Champions
• Acting as a bridge between OPS and OPC on any open incidents and critical discussion
• Foster Risk Consciousness

Technical & Behavioral Competencies

• Minimum 15 years of experience within the BFSI domain.
• Understanding Internal Controls, Operational Risk, Internal or External Audit function or with associated business experience.
• Experience in operational risk
• Good analytical skills and control mindset
• Ability to integrate various information and synthesize them
• Good communication and presentation skills, with ability to interact with operations staff and Senior Management
• Ability to work independently and also as part of a team
• Coordination and multi-tasking skill

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for statistical analysis and report productionSkills ReferentialSpecific Qualifications (if required)Behavioural SkillsCritical thinkingAbility to synthetize / simplifyAbility to collaborate / TeamworkCommunication skills - oral & writtenTransversal SkillsAnalytical AbilityAbility to develop and adapt a processAbility to set up relevant performance indicatorsAbility to manage / facilitate a meeting, seminar, committee, trainingxe2x80xa6Ability to understand, explain and support changeEducation LevelBachelor Degree or equivalentExperience LevelAt least 15 yearsOther/Specific Qualifications (if Required)NALifelancer ( ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.For more details and to find similar roles, please check out the below Lifelancer link.

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