Job Description

About Citi Global Decision ManagementThe Citi Decision Management team is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses. The function balances customer needs, business strategy, and profit objectives using best-in-class and relevant analytic methodologies. To accomplish this, the group focuses on linkages of information, tools and analytics.Role OutlineThe role of VP - Strategic Business Solutions group is based at Citi Analytics and Information Management Center and reports to the SVP leading the team. The key requirement for the role is the ability to lead a team in understanding the business objective, formulating the Analytics solution and work with business partners to deliver and execute analytical solutions. VP should be able to provide thought leadership and guide the team to deliver the project objectives and present the results in a coherent manner to senior stakeholders. The individual should possess executive presence, proven ability to lead teams and be proactive in leading new initiatives to improve the team. The individual should provide mentoring, coaching to team member and create a positive work culture in the teamPOSITION TITLE:VPGrade/Level:C13BUSINESS GROUP:CSIL-AIMFUNCTION/GROUP:AIMDEPARTMENT:AIMLOCATION:BangaloreROLE & RESPONSIBILITIESBusiness/ DepartmentObjectives:Provide analytic support to the Global Operations Analytics to help COOs with reducing cost of Operations, improving customer experience while managing operational risk. Work with business teams to understand the business context, formulate and execute appropriate repeatable analytical framework to address the business situation. Independently manage end to end partner communication.VP will be a part of Global Operations Analytics team at AIM and lead part of the North America Operations Analytics team with a team size of about 20 to 30 people.Core Responsibilities:1. Analytic Project Execution:Ability to lead team members and deliver analytic solutions on complex projects Ability to translate Operational priorities into vision for Analytics team and drive execution of vision through projects and initiatives Measure & Own the business impact of work, Set and manage partner expectations, Manage timeliness around project priorities Improves business processes to drive efficiencies Is able to coach/ mentor team members on theory/ practical applications of relevant tools & techniques Provide thought leadership to continuously challenge and improve the team2. Business Knowledge: Develop business context and knowledge. Proactively seek out best practices and adopt the same in day to day functioning.3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning5. Team work: Collaborate with colleagues to leverage best practicesFinancial/ Budgetary:NOIndividual Contributor (IC)/ManagerialManagerialSkill Set requiredPercentage of Travel:NoRelocation:YesQUALIFICATIONSRequiredPreferredEducation:

• Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

Experience:

• Strong experience in Contact Center Operations Analytics required
• Exposure to Financial Services
• 10+ Years of Analytical Experience

Skills:Analytical Skills:1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data2. Business Impact Analysis3. Hypothesis testing, Knowledge of Segmentation4. Basic Knowledge of predictive modeling5. Simple OptimizationTools and Platforms:1. Proficient in MS Excel, Powerpoint2. Proficient in Python/ R/ SAS3. SQL, Tableau preferred4. Familiarity with RDBMS - Teradata/ Oracle, etcSoft Skills:1. Highly Self motivated2. Client focus: Proficient in managing various stakeholders3. Capability to act as an Owner & deliver results4. Effective communication & Good interpersonal skills5. Good Time management6. Structured thinking7. Mentoring skillsOther:Job Family Group: Decision ManagementJob Family: Business AnalysisTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

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