Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Vice President, Lean Digital Transformation (LDT)!LDT lead in Genpact is responsible for directing and executing LDT roadmap that solves the business problems/opportunities of the key customer(s) through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, BluePrism, etc. Manual transactions are automated by using RPA technology.The role would be responsible for effective delivery of planned Digital projects, RPA bots and Six Sigma projects. The individual needs to work closely with cross-functional global leads including VP, RPA delivery team AVP/VP, and client leadership successfully.This role may involve directly managing multiple portfolio/clienteles and reporting to Global LDT leader, with the responsibility of planning and delivering the LDT strategy would be with the lead role.Responsibilities:xc2xb7 Interact with Clients to understand key business Priorities and Opportunity identification. Needs Excellent Client Communication Skillsxc2xb7 Direct the identification of gaps and Transformation improvements in the various processesxc2xb7 Coach & mentor Green Belt & Lean Projects xe2x80x93 Process Standardization, Metric Movement, Automation, Transformation Projectsxc2xb7 Work with teams to build and implement a factory model to industrialize the Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC modelxc2xb7 Accountable to deliver incremental Transformation targets Y-o-Yxc2xb7 Work with teams to design and program manage RPA project plan and its adherencexc2xb7 Create Road Map for RPA deploymentxc2xb7 Work closely with the RPA Technical team and Operations teams to ensure technical solutions are designed to deploy the bots as a team. Must understand one or more market-leading RPA technologiesxc2xb7 Work with teams to deploy RPA bots to improve transaction efficiencies across the portfolio to improve operational effectiveness and adhere to controllershipxc2xb7 Deploy QPA and LSS projects for mitigating process issues and improving Operational efficiencies identified across towersxc2xb7 Conduct full lifecycle of deploying bots through project management from analysis to design, development, and handing over to support through effective coordination between various functions involved in the entire lifecyclexc2xb7 Contribute to the creation of roadmap with account global operating lead for driving RPA transformation and process improvement and conduct periodic reviews with internal and external stakeholders calling out risks and issues on timexc2xb7 Support Operations to meet the business objective by application of robotics and analytics capabilitiesxc2xb7 Drive transformation for Hi-Tech & Trust & Safety portfolios processes (Built in Cloud & SaaS) using LSS, RPA, and QPAxc2xb7 Contribute to improvements in client environment with a focus on Process Standardization and Continuous Improvement projectsxc2xb7 Responsible for directing VSM and Process Mapping activities for identifying and developing automation ideasxc2xb7 Delivers oral and written communications that have clarity and impactxc2xb7 Creates a team environment of accountability and commitment for reachingxc2xb7 Coordinate with Digital and Transformation leaders to integrate automation opportunities for effective resultsQualifications we seek in you!Minimum Qualifications/Skillsxc2xb7 Robotics platform knowledge and Experience in driving RPA implementation. Experience in one or more of the market-leading RPA platforms is a must from Automation Anywhere, Blueprism, UiPath, or MS- Power Automatexc2xb7 Understanding of Six Sigma, Lean and Continuous Improvement concepts. Good to have LSS- GB / BB certification.xc2xb7 Extensive experience in the Hi-Tech and T&S domain should have led transformation across all sub-processesxc2xb7 Should have exposure to the deployment of digital tools to transform processesxc2xb7 Project Management skills xe2x80x93Strong Influencing skills and clarity of thought on effective project management is required. Good to have PMP, CSM certifications.xc2xb7 People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholdersxc2xb7 Must be able to work in dynamic and tight deadlines to meet the project schedule.xc2xb7 Experienced Process improvement and Automation expert with domain exposure in customer care & services domains.xc2xb7 Experience as LDT resource leading large business Client:xc2xb7 Accountable for deploying RPA, QPA and CI projects to meet contractual FTE targets.xc2xb7 Must have project management experience elsewherePreferred Qualification/Skillsxc2xb7 As MBB, Conducting Workshops for identifying Automation opportunities and creating VSM to extract information required to make QPA, RPA Automaton roadmapxc2xb7 Educate and make Genpact internal and Client stakeholders aware of the RPA deployment methodology for increased participation and collaboration where requiredGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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