Job Description

KEY RESPONSIBLITIES:

• Partners with CIO of the India and Subcontinent region to own & lead, strategize, plan and execute the technology infrastructure (on-prem/cloud), network and infosec strategy for all our Business Units, Sea and Inland Terminals, Warehouses, Transportation Hubs and regional & commercial offices with 35+ such facilities across the region.
• Collaborates closely with the Technology Delivery Leads to Plan and implement various technology solutions - covering the entire technology stack, identify opportunities for automation, cost savings, and service quality improvement.
• Monitor performance of information technology systems and networks to determine cost and productivity levels and implement improvements.
• Leads the 24X7 IT support helpdesk having capabilities of L1 support of applications and L1/L2/L3 support for all of IT hardware, networking and Infrastructure. Pushes & sets processes for high KPI compliance, maintaining operational excellence.
• Troubleshooting systems issues and interfacing with application providers, data centre teams, and systems vendors on support issues
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
• Works closely with Global stakeholders, Sub-continent Leadership, understand Business Goals to develop enterprise standards, technology architecture and the IT operations governance process.
• Influence the IT, Infrastructure, Networking and InfoSec policies and governance processes globally by partnering with peers across the regions and DPWorld HO.
• Leads proactive need analysis, demand forecasting, planning, sourcing, and timely deployment of all IT Assets.
• Conduct product and vendor evaluations ensuring best in class technologies and partners.
• Strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.
• Ensure Info Security & Cyber Security Compliance as per Regulatory Standards & Standard Industry Guidelines.
• Maintain beyond hygiene security of Cloud, Data & IT Systems. Handle Security incidents, timely closure, and prepare RCA. Timely closure on VAPT findings on IT infrastructure.
• Create a Data Centre policy (Central or distributed) for our Ports and Terminals, build the team, execute and maintain it.
• Lead and manage a team of around 100+ IT executives (FTEs & contractors), constantly raising the bar.

SKILLS

• Strong communication skills - You are an excellent listener and communicate clearly. You write exceptionally well. You're comfortable in online meetings communicating with groups of people. You are tactful when delivering the facts.
• Problem solving - You enjoy solving problems. If you don't know the answer, you'll dig until you find it.
• Stakeholder Management - You can influence, lead or follow various stakeholders - peers, other leaders, global or otherwise with situational awareness.
• Detail oriented - You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• Exceptional critical thinking and problem-solving skills : You can identify gaps in logic and underlying causes of issues; You like learning new things and identifying innovative solutions for problems.
• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams. You have a strong commitment to client service excellence with the ability to develop and maintain trusting relationships across the various functional areas of an organization.
• Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a "can do" positive attitude.
• Confidentiality - You consider and protect the confidentiality of company data at ALL times.
• Flexibility to travel - You are ready to travel up to 25% of the time across the SCO region to our operations.

Languages - You speak and write fluent English.