Job Description

About ANSR

ANSR is a market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting across size, industry and markets have relied on ANSR\xe2\x80\x99s expertise to successfully build global business and technology teams. Since its inception, ANSR has established over 90 GCCs. Our experience spans across industries including retail/CPG, banking, insurance, travel & transportation, and healthcare. We operate in supply-rich locations like India, Central and Eastern Europe, South America, Canada, and Southeast Asia.



Role and Responsibilities:

• Transform technical-led operations to hospitality-led operations
• Oversee and manage day-to-day facility operations to develop operating efficiencies.
• Organizing and overseeing all facility activities to ensure a seamless and exceptional member experience
• Coordinating with various functions, implementing efficient processes, and maintaining high-quality standards throughout the organization. Excellent communication and organizational skills are vital for effectively liaising with team, members, and other stakeholders.
• Request and escalation management - Should be able to handle member escalations, enforcing regulations, and ensuring efficient management of supplies and expenses
• Liaison with the Facility management teams to get the work done seamlessly
• Manage P&L and profitability for facility operations
• Identify and help ensure that the strategic goals for hospitality and operations are executed properly
• Resource allocation whenever and wherever needed
• Establish standard operating procedures and new ways of working
• Enhance touchpoint for ongoing customer engagement
• Setup centralized COEs and command centres for efficient facility operations

Must Haves:

• Ability to function independently yet communicate laterally and upwardly with ease
• Excellent interpersonal skills to effectively communicate and coordinate complex issues
• Experience of handling projects with diverse and multiple internal/external stakeholders is crucial
• Excellent communication and Stakeholder Management is essential
• Manage work and deliver within a dynamic environment
• Like challenges, and embraces change in a fast-paced environment
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Experience and Skills:

• 20+ years or equivalent experience in hospitality, operations, or related experience. Customer service experience required
• 15+ years of management experience of leading a team of individual contributors
• Must have strong skills in project management, and business operations experience especially in the hospitality sector
• Bachelors / Masters or equivalent degree preferred in Operations Management, Hospitality, or other fields

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed

ANSR