Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Vice President, Global Operating LeaderThe Global Operating Leader is responsible for the overall service delivery management for all the service lines of F&A (viz. PTP, OTC and RTR). He will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in xe2x80x93 Genpact process.The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations.The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change managementResponsibilitiesService Delivery managementManaging the service delivery and ensuring that the agreed service levels are metSet up a strong governance model in place with internal & external stakeholdersWorking as a point of contact for Escalation related to service deliveryLeading the steering committee meetings and providing updates to all the relevant stakeholders about any changesResponsible for people leadership and driving, engaging and motivating the teamReviewing and approving Resource planning and staffingEnsure client happiness and successful external & internal auditHelp promoting diversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipelineExpand the rolexe2x80x99s financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.Contract ManagementLead contract renewal discussions and drive closureDiscussing and finalizing the FTEs billingResponsible for reviewing and finalizing addition of scopeEnsuring governance over contractual productivity deliveryCross functional collaborationWorking closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the processKey Competencies:Strategic Vision & Execution along with Problem-Solving attitudeInnovation & Digital ProficiencyClient-Focused Innovation & Relationship ManagementFinancial Acumen; Operational Efficiency & Process ImprovementPeople Leadership & Culture DevelopmentTechnological & Digital Proficiency - AI and Data-Driven LeadershipRisk Management & Governance ComplianceQualifications we seek in you!Minimum Qualifications / SkillsBachelorxe2x80x99s degree in business, Operations Management, or a related field; MBA or equivalent preferred.Relevant years of experience in the outsourcing or BPO industry, with relevant years in a senior global operations role.Demonstrated expertise in managing large-scale, multi-regional service delivery teams.Strong understanding of digital transformation, automation, and operational technologies.Preferred qualifications/SkillsRelevant work experience in overall F&A across RTR, PTP, OTC domainsExperience with Lean, Six Sigma, or similar process improvement methodologiesVery good written and verbal communication skillsProficient in MS Office applications, especially in MS excel, PowerPoint PresentationGood analytical and problem-solving skills and ability to balance team and client discussionsExceptional leadership, communication, and client relationship management skills.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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