Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The Vice President of Global Cloud Application Operations is responsible for consolidating, managing and driving the continuous evolution and improvement of SAP SuccessFactors' global cloud applications and Site Reliability services. The VP will lead the global operations, applications, and service delivery functions for the global cloud service portfolio and will identify requirements, manage priorities, provide status, manage budgets, and ultimately ensure that service delivery is on time, on budget, and of maximum quality.MAJOR RESPONSIBILITIES:xc2xb7 Manage the vision, design and deployment of all SuccessFactors cloud applications, including deployment and maintenancexc2xb7 Continue the transformation of cloud applications to a SaaS service-based offering based on DORA/Dev Ops model.xc2xb7 Harmonize the application operations across SAP SuccessFactors products and drive consistency in processes and tools.xc2xb7 Provide cloud service management strategy, process, and procedures across the organizationxc2xb7 Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and executionxc2xb7 Manage Capex, and Opex costs; appropriate value for investmentsxc2xb7 Responsible for running a 24x7x365 Cloud Operations organization with staff located in multiple Global locations.xc2xb7 Develop and mentor a high performing team of global professionalsxc2xb7 Provide strong leadership, guidance, and direction related to cloud hosting service deliveryxc2xb7 Work closely with Engineering, Platform and technology vendors to ensure SLAs are met and quality meets or exceed expectationsxc2xb7 Manage adherence to security and compliance safeguards, policies and proceduresxc2xb7 Managing change, assets, and documentation for top quality supportxc2xb7 Establishes key KPI, SLA's, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.xc2xb7 Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.xc2xb7 Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.xc2xb7 Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.xc2xb7 Manage the application level security teams to ensure execution of key security initiatives including regular maintenance, patching, audit compliance and certificationsQUALIFICATIONSThis is a high-profile, global position requiring a proven and experienced operations executive, steeped in cloud based platforms. A strategic manager with a high level of business acumen, pension for innovation, natural leadership skills, transformative mind-set and a hyper-focus on making a positive impact!xc2xb7 BA or BS, preferably in business, economics, or a field related to computer science or information science, MBA preferredxc2xb7 15+ years of experience in an operational, management, or services delivery role (ideally for an IaaS / PaaS provider or Cloud Hosting company)xc2xb7 5+ years of experience managing high\-volume customer\-facing SaaS applications is requiredxc2xb7 5+ years of upper management experience and leadership skillsxc2xb7 5+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operationsxc2xb7 Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive best practices across cross functional teams.xc2xb7 Expert in managing Global Infrastructure and the team that manages Global Infrastructure to meet regional compliance requirements and achieve 99.9% up time with high velocity on ticket resolution and issue remediation.xc2xb7 Knowledgeable in HIPAA, PCI, GDPR, EU Data Sovereignty and Privacy, and other compliance metrics along with ISO 9000 and other quality assurance metrics and capable of implementing them in a fast growing Cloud environment.xc2xb7 Drive for results with a passion for modern micro services architectures and continuous deliveryxc2xb7 Experience building and leading a high performance team across multiple geographiesxc2xb7 Ability to quickly drill down to solve problems and take ownership of the resolutionxc2xb7 Demonstrated ability to think strategicallyxc2xb7 Experience integrating with 3rd party service platformsxc2xb7 Experience with configuration management systems and associated automationxc2xb7 Management of xe2x80x9caccess' under defined compliance standards (i.e. SOC1/2/3, SAS70 etc.)xc2xb7 Strong Leadership and team building skillsxc2xb7 Ability to partner cross functionally in order to drive complex strategic projectsxc2xb7 Excellent project management skills and ability to work to deadlines successfully managing multiple business-driven initiativesxe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 414921 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 414921Posted Date: Jan 22, 2025Work Area: Consulting and Professional ServicesCareer Status: ManagementEmployment Type: Limited Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560066Job alert

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