Job Description

:Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.As a Vice President of Content Design in Consumer Banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams by leveraging your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience and ensure seamless, positive interactions throughout the customer journey

• Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that simplifies complex concepts and drives action while adhering to industry and brand standards
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys and practicing agile content delivery
• Advanced technical literacy and a deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience collaborating with design, research, compliance and other partners to create experiences users love, drive consistency across channels and minimize risk
• Passion for learning, personal growth, sharing knowledge and helping others expand their skill sets
• Courage to asks questions and seek opportunities for innovation
• Demonstrated ability to use data to make content design decisions and measure impact
• Empathy for users and colleagues

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm\'s data sharing principles of security, customer control and convenience, and privacy.

JPMorgan Chase