Job Description

Vice President - Collections Operations - 15+ yearsLocation: Pune, IndiaSummary:
We are an innovative start-up specializing in AI/ML-powered solutions that leverage alternative data to deliver advanced services within the financial sector. With a foundation rooted in extensive risk management expertise and cutting-edge technology, we work with leading financial services clients globally. As the company enters an exciting phase of growth, we are looking for dynamic, entrepreneurial leaders to join our journey.Your Future Employer:
A rapidly growing tech-driven company that is revolutionizing the financial services industry with the latest advancements in AI, ML, and NLP.Responsibilities: * Lead and inspire a team of 100+ professionals responsible for payment-related processes, including disputes, refunds, and chargebacks, ensuring a culture of collaboration, accountability, and continuous improvement.

• Serve as the primary point of contact for key clients, managing relationships and ensuring service delivery meets or exceeds client expectations.
• Take full ownership of functional operations, ensuring compliance with service level agreements (SLAs) and delivering optimal performance across all processes.
• Identify areas for improvement and drive initiatives to enhance efficiency and automate processes wherever possible.
• Oversee the recruitment and management of a dedicated team of 50-100 resources, ensuring alignment with operational goals and client needs.

Requirements: * A minimum of 15 years of experience in operations management, with a focus on back-office functions, ideally within the telecom sector.

• Strong background in payment operations, with particular expertise in chargebacks and related functions.
• Proven leadership experience managing large teams (100+ employees), especially in an offshore context.
• In-depth understanding of telecom operations, particularly those within the US market.
• Demonstrated experience in leading process migrations and successfully managing global operational setups.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate teams and engage effectively with clients and stakeholders.

What's in it for you?

• Lead a high-growth, innovative company in a rapidly evolving sector.
• Work with cutting-edge technologies and top financial services clients.
• Play a key role in shaping the future of telecom and financial operations.
• Be part of a collaborative, forward-thinking leadership team driving transformative change.

Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on radhika.agrawal@crescendogroup.in for a confidential discussion on the role.Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Keywords: Operations Leadership, Telecom, Payments, Chargeback, Process Improvement, Team Management, Offshore, Client Relations

Crescendo Global