Job Description

Role & responsibilities

Submission Desk:

• Pre-scrutinize and accept visa application as per guidelines.
• In case incomplete inform the applicant
• Offer Value added services to applicant.
• Guides applicant about passport tracking process.

Pass back or Decision/Passport collection:

• Ensure passports are arranged and segregated for collection.
• Hand-out correct passport to correct person.
• Reconciliation of Balance passports
• Ensure all the relevant documents are produced and submitted at the time of passport collection.

DO (Data Entry):

• Completes data entry as per mission requirement.
• Encloses envelope for return of processed application.

Segregates dockets separately as per mission requirement

Operations:

• Manage responsibilities of daily operations of the Consulate / Embassy
• Accountable for smooth and timely operation of VAC
• Responsible for ensuring teams focuses on customer satisfaction.
• Maintains relationship with staff and the Mission.
• Tally the fees and other charges accepted for the day.
• Sends the daily reports to the Consulate / Embassy and internal departments.
• To achieve Service Level Agreement (SLA) for all processes and ensure compliance.
• Developing and maintaining relationship with all Embassy/Consulate officials
• Process enhancements to improve quality and efficiency of the unit.
• Maintain high level of staff productivity and efficiency (Qualitative and Quantitative) Lead and develop team members.
• Manage security (Physical and Information) at the Visa Application Centers and ensure effective controls are in place to pre-empt any physical/data security breach incidents.
• Enhance processes to improve quality and efficiency of the Unit and lead new process rollouts in the respective Visa Application Centers
• Ensure necessary product and process training is provided to all staff on a regular basis.

Preferred candidate profile

• We are looking for male candidates who are willing to relocate to West Africa .

Perks and benefits

• Travelling. Food, Accommodation will be provided by company side.
• 5k-10k monthly bonus.

Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?100,000.00 per month

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person