Job Description

votre role
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Vendor Manager is responsible to manage relationship with one or multiple vendors to derive best value for Businesses and Customers.


Vendor Manager is expected to single point of contact for International Business Operations for vendor and responsible to manage end to end activities related to allocated vendors.


Vendor Manager is responsible for identifying key performance indicators to measure vendor performance on multiple aspects - business, customer, strategy, finance, operations, and digital transformation. Manager is also responsible to ensure alignment on definition, measurement of these indicators with vendors.


Vendor Manager is expected to represent Orange Business Services in multiple vendor forums and should be able to demonstrate success stories, key challenges and joint areas of improvement. Manager is expected to work in collaboration with other entities including Sourcing, Finance, Product Development etc. to build healthy and working level interlocks between internal stakeholders and vendor.


Vendor Manager is expected to monitor Vendor Organization in terms of mergers and acquisitions, financial performance, changes in the organization structure, new product introduction and assessing and analyzing the impact on businesses and customers.


Vendor Manager is responsible to continuously drive improvement in ways of working with vendor and internal stakeholders which will help both the organization to grow business together.


Vendor Manager is expected to lead or support multiple and transversal projects related to vendor and support business growth.


Vendor Manager is responsible for developing early warning system to anticipate escalations and effectively and efficiently managing escalations to ensure customer satisfaction.





votre profil
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Sound knowledge of Vendor Management Practices





Experience in procurement, supply chain, order management, logistic





Knowledge of Services Industry and Multi Sourcing Integration environment





Ability to manage Executive Level Relationship in vendor organization





Ability to Think and drive best practices in Vendor Management space





Ability to work within a fast paced, pressurized, extremely complex operational environment.





key accountabilities

key result / decision areas (outcomes)



Responsible for identifying key performance indicators to derive best value from vendor for business and customer and ensure alignment



Vendor Governance - Business, Customer, Strategy, Finance, Operations, Digital Transformation





Responsible to drive periodic review with vendors and monitor progress.



Periodic Performance Review, Action Tracker and Progress





Support Lead in developing strategies for managing vendors considering ongoing business and future potential growth



Vendor Management Strategies





Be single point of contact for International Business Operations between Internal Stakeholders and Vendors



End To End View of Vendor Touch Points, Best Practice Sharing and Pain Areas





Build strong relationship with Vendors at all level - Tactical and Operational



Orange Ambassador in Vendor Organization





Support lead in multiple transformation initiatives in Vendor Management function



Best In Class Vendor Management Practice







le plus de l'offre
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1. Bachelor of Engineering or Technology is preferred


2. Project Management Professional (PMP) certification is preferred.


3. Certification in Supply Chain from APICS or other recognized institute is preferable.


4. Certification in Six Sigma, Lean will be an added advantage


5. Kaizan, JIT will be an added advantage





contrat
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CDI