Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.



TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.


Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.


A Brief Overview


• The UX Researcher will use human-centered design principles to drive improvements and generate new products and services that are intuitive, accessible, and seamless. Responsibilities include developing a deep understanding of our customers and internal colleagues, conducting user experience (UX) research, collaborating with cross-functional teams, inspiring change, delivering oral and written presentations, and sharing actionable insights.


What You Will Do


• Identify appropriate UX research method and lead UX research studies (e.g., usability testing, in-depth interviews, surveys, etc.) with UX Designers, Engineers, Product Managers, and business stakeholders, incorporating innovative methods and best practices
• Gather and analyze qualitative and quantitative data to inform product roadmaps, requirements and design decisions
• Synthesize data into actionable insights and recommendations with insight from leadership
• Translate research insights into personas, user journeys and other artifacts to help stakeholders empathize with and understand users
• Champion the user throughout the product development life cycle, advocating for user-centered design principles
• Provide thought leadership and collaborate closely influencing designers, product managers, engineers, and other stakeholders to integrate user insights into the product development process
• Own screening, recruiting and scheduling study participants


Education Qualifications


• Bachelor's Degree in Anthropology, Human-Computer Interaction (HCI), Human Factors (Industrial Engineering), Psychology, Sociology, or a related field desired


Experience Qualifications


• Typically 2+ years of professional experience in the enterprise or other complex software space, as a usability engineer or user experience researcher
• Typically 2+ years of experience with evaluative and generative research


Skills and Abilities


• Knowledge of research methods through all phases of software development (including usability testing, interviews, contextual inquiries, persona development, etc.).
• Ability to formulate clear and understandable presentations and present/communicate findings to internal leadership teams
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Manage projects and meet deadlines
• Creative problem-solving skills
• Ability to navigate stakeholder relationships
• Ability to quickly learn different areas of the business and adapt as we grow rapidly into existing and new areas of the PEO business
• Excellent communication skills to thoughtfully give and receive feedback
• Ability to work independently and in a team environment


Work Environment


• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.


Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.



TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.