When you join Verizon

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect around the world. Were a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting up our communities and striving to make an impact to move the world forward. If youre fueled by purpose, and powered by persistence, explore a career with us. Here, youll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What youll be doing... The Associate Director, UX Research will manage, mentor and direct UX Research team members who are based in India and focused across critical Verizon customer and employee experiences to ensure world-class insights work and leverage learnings and best-practices across these portfolios. At times, they may be called upon to conduct hands-on research and story-telling during their teams\' growth stages. They lead by example. Direct, Mentor and Manage User Experience Research Work across portfolios to help architect the approach for experience research and own getting alignment on the Insights plan and methods for each portfolio they direct. He/she is also a key liaison with Design, Digital Operations, Marketing, Experience and Measurement teams to ensure that we are collaborating cross-functionally. Directing Insight Formulation and Story-Telling Coach direct reports on elevating the quality of the Insights to ensure that they have strategic impact on solutions and are told in a compelling way. Team Growth and Management Partner with the Sr Director of UX Research to manage the hiring, optimization and growth of the team to build a learning culture, ensure appropriate project focus and to develop their experience insight skillset. Promote and train teams to engage with business senior leadership as consumer champions. Tools, Labs and Partnerships Ensure that our internal labs are operating at a high-level to engage both our consumers and business partners. Support direct reports in the day-to-day management of partners / vendors that range from recruiting participants, hosting qualitative research, training and commissioning research that extends the impact of the UX Research team. What were looking for... You\'ll need to have:

• Bachelors degree or six or more years of work experience.
• Six or more years of relevant work experience.
• Four or more years of experience managing a team of 4 or more people.
• Experience conducting/moderating and planning ethnographies, one-on-ones, panels and remote testing environments in the English language.
• Experience with qualitative generative research, evaluative methodologies and usability from concept formation through launch.
• Experience managing Vendors and Partners.
• Experience collaborating with global teams across time zones.

Even better if you have:

• A Bachelor's or Master's in Psychology, Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology or Design related degree.
• Ten or more years of professional experience.
• Eight or more years of experience in Experience Insights, including conducting research with a US customer base.
• Experience providing insights to inform digital engagement (website, apps, apis).
• Experience conducting insight work for retail environments and in-person services.
• Experience leveraging secondary data, trends and learnings to set the cultural context for the team.
• Ability to work effectively in an agile context.
• Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights.
• Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
• Ability to support Director in resourcing team on appropriate work streams that balance individual contribution and growth.

When you join Verizon... Youll have the power to go beyond - doing the work thats transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, youll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together well go far. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees\' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Where youll be working

In this hybrid role, you\'ll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

Were proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.