Job Description

: User Experience Designer, Customer ExperienceCisco's Customer Experience Design Group is looking for a User Experience Designer to work with us to reimagine the customer experience across the calling admin portfolio. You will work on initiatives that range from building out design-centric proof-of-concepts, to digging into the details of strategic products to transform them into something our customers can\'t live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them, while meeting product requirements and business needs.Your ResponsibilitiesDesign and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifactsCollaborate with cross-functional business and engineering to align requirements and implement your workUtilize insights from customers, partners, and internal stakeholders to improve business processesWho You\'ll Work WithYou will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.Who You Are3+ years experience in UX design covering multiple products or across multiple domainsBachelor's or master's in UX, HCI, graphic design, or related fieldA portfolio that demonstrates your design talent, including conceptual models, navigation and user flows, information design, and mock-upsKnowledge and understanding of user-centered design product developmentAbility to generate end-to-end designs - from concept through production detailingDemonstrated experience developing and communicating UX design guidelines and design specificationsAbility to work in cross-functional teams that include product management, engineering, QA, and other UX professionalsProficient with leading design software such as Figma, Sketch, the Adobe Creative Suite, etc.Experience using user-research methods, analytics, and other insights to guide product directionExcellent written, verbal, and time management skillsBonus, you also have experience in:E-commerce, payment, or support solutionsBoth Enterprise and Consumer designsDesigning data analytics applications or dashboards with advanced data visualizationsMobile app designWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're old (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can\'t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA). We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.So, you have colorful hair? Don\'t care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!KeywordsCustomer Experience, UX, User Experience, Design Thinking, Experience Design, Design Systems, Interaction Design, Information Architecture, Product DesignMessage to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Systems