Job Description

Introduction

"AIOps for IBM Z is a powerful technology approach that combines automation with artificial intelligence (AI) and machine learning algorithms. Tailored specifically to streamline mainframe systems management and operations, it uses automation to detect and analyze events and anomalies within complex IT environments.



It is crucial for companies facing the challenges of intricate IT environments, as it streamlines operations and enables quick issue resolution. By swiftly identifying potential issues, isolating problems, analyzing root causes and expediting issue resolution, AIOps for IBM Z allows teams to focus more effectively on driving business outcomes.



https://www.ibm.com/z/aiops



Your Role and Responsibilities

We are looking for a bright and energetic person to join our IBM Z Design team.

Did you know you interact with an IBM Z system every day? IBM Z processes most credit card transactions around the world. As part of the key team member, you'll have a direct impact on the offerings we bring to market through uncovering key customer insights, understanding their pain points, and validating experiences we design.

As an IBM Z Design Researcher, you will contribute to the design deliverables on your product, either as an individual contributor or part of a team, under the direction of an Advisory Designer or Design Lead. You will collaborate with cross-discipline teammates to define optimal user experiences and own the creation of low and high-fidelity design artifacts. You have good presentation and storytelling skills and can present work in an engaging, compelling way. You have a passion for technology and the capacity to learn and understand complex technical details.

With an established foundation and technical understanding of the product you'll work on, your focus will turn to strengthening your craft skills, deepening your domain knowledge, and growing your eminence inside IBM. You will actively contribute to our design community's health, culture, and success through your participation and involvement in community-focused initiatives. Finally, your responsibilities will grow over time to provide you with opportunities to acquire new skills and assume greater degrees of ownership over design outcomes.



Research Responsibilities• Independently lead research sessions and planning.
• Challenge, reframe and refocus research requests.
• Assist in the recruitment of sponsor users.
• Plan and execute research activities.
• Establish new relationships with customers and users
• Conduct analysis and synthesis of research activities; tailor playbacks for different audiences.
• Actively develop and maintain personas and archetypes.
• Help designers shape scenarios and user flows through insights of generative research
• Translate business requirements into research goals, and conduct research using qualitative and quantitative methods to develop actionable insights that drive both strategic and tactical decision-making
• Communicate findings as actionable artifacts such as user personas, empathy maps, scenarios and journeys, mental models, market analysis, and much more.
• Key/Strategic Responsibilities:
• Conduct thorough user research and translate insights into actionable design solutions.
• Collaborate closely with product managers and engineers to define and implement innovative solutions for the product direction, visuals, and experience.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate interaction and design ideas.
• Lead design reviews and feedback sessions to iterate on designs and improve usability.
• Advocate for the user throughout the design process, ensuring their needs are met and their experience is optimized.
• Gain clarity on your overall product strategy and how your product fits within it.
• Develop a deeper understanding of your portfolio / ecosystem and the relationships between its products.
• Deepen your technical knowledge of your primary product.
• Develop a basic knowledge of the platform on which your product runs.
• Acquire knowledge in and understand how to apply User Experience and Research Metrics.



Required Technical and Professional Expertise

Required Technical and Professional Expertise with relevant experience of 10-20 years:• 14+ years professional experience
• Expertise in design thinking/human-centered design


In-depth knowledge and experience within a relevant design discipline (User Research, User-Experience Design, Visual Design, Interaction Design)• Expertise in design thinking/human-centered design
• Expertise in design thinking/human-centered designStrong interest in complex, technical systems
• Strong written and verbal communication skills (i.e. storytelling and documentation)
• Research experience with ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings
• Ability to facilitate design thinking workshops with diverse product and functional teams
• Strong interest in complex, technical systems
• Experience using agile principles towards the delivery of product
• Develop mid-level literacy in Artifical Intelligence (AI)
• Proficiency with design and research tools such as Figma, Adobe Suite, Mural, Airtable, Keynote, research survey tools, and other design software



Preferred Technical and Professional Expertise

• Candidates having Systems exposure and especially with IBM Z/Mainframe Systems are preferred.



About Business UnitIBM Software infuses core business operations with intelligence--from machine learning to generative AI--to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments--a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?



About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.




At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.