Job Description

Business Technology Analyst- Global Employer Services Technology Center - B2B Helpdesk


Deloitte Tax Services India Private Limited ("Deloitte Tax in India") commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP ("Deloitte Tax") U.S. service lines and regions have obtained support services through Deloitte Tax in India.


We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.


We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is "Yes," come join Global Employer Services Technology Center (GESTC)

Job purpose:


This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte's Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Refer more complex issues or reconfigurations to senior specialists
• Demonstrate capability of handling high work pressure during peak seasons

Personal Characteristics:

• Excellent written and verbal communications skills at the business and technical level
• Self-starter with solid analytical and problem solving skills
• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment
• Ability to integrate rapidly with existing team
• Good personal organizational skills
• Ability to interact with individuals at all levels of the organization
• Strong commitment to customer service

Education/Background:


College coursework: B.E / B.Tech

EXPERIENCE REQUIRED: 1+ Years - 3 Years

Key skills required:

• Excellent written and verbal communications skills at the business and technical level, experience in both emails and calling
• Ability to work in shifts
• Ability to interact with individuals at all levels of organizations
• Ability to work weekends when shift requires

Work Location: Hyderabad

Shift Timing: 24•7 o ur purpose

• we work in 24/ 7 with 3 Different shifts
• Team members may have to work on all Major Holidays (Compensatory off will be provided for the same)
• Allowance is provided to team members who are working only during night shifts.
• Transport is provided for team members working during night shifts.




Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Our inclusive culture
At Deloitte, we value our people and work to build an inclusive culture, where our people are encouraged to bring their authentic selves to work. Our commitment has led to outstanding results in terms of attracting, retaining, and advancing a diverse workforce. We drive multiple efforts focused on intentional hiring, increasing awareness and sensitization, and ensuring a safe work environment for all professionals. We are regularly recognized as an employer of choice across a range of aspects, including inclusion, well-being, innovation, leadership, and a place to start your career. To learn more, check out our latest accolades. Professional development
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India. Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips

From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

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Recruiting tips


From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture


Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose


Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development


From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 181633