Job Description

As one of the world\xe2\x80\x99s leading consultancies operating in the built and natural environment, offer unparalleled opportunities for talented individuals in search of a rewarding career both in India and around the world. Atkins India is committed to design excellence in the delivery of first-class solutions which combine innovation, imagination, and best practice. Atkins is a member of SNC Lavalin Organization. Founded in 1911, SNC-Lavalin is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. The combined entity of Atkins and SNC-Lavalin has created one of the largest global engineering and project management consultancies with approximately 50,000 employees and operating across 50 countries. About the Job The User Provisioning team manages the lifecycle of all accounts, data and system access within the EDPM/Atkins Computing Environment (ACE) including Group Finance, HR Systems and other hosted systems globally. The team works closely with the Global Service Desk, a multi-skilled team which also deals with transactional requests, allowing flexibility of resource provision and provision of a \xe2\x80\x98can do\xe2\x80\x99 service for our customers. The User Provisioning Analyst reports to the Service Delivery \xe2\x80\x93 User Provisioning & Automation Manager. Read more about how you can thrive with us. About the Team We are looking for User Provisioning Analyst to join our team. This role will be based at our Atkins office in Bangalore,IN. How will you contribute to the team? To perform this role successfully, the candidate will be responsible for but not limited to the following:

• Processes transactional User Provisioning tasks in accordance with documented and audited processes with complete accuracy
• Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
• Assists in defining, documenting, improving, automating and streamlining processes
• Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
• Provides resolution for incidents of varying complexity and requests, and ensures knowledge transfer to Level 2 and Global Service Desk teams
• Responds to all incidents and requests according to defined SLAs, ensures complete accuracy and customer satisfaction
• Assists with training of staff internal/external to team globally

What will you contribute? Essential:

• ITIL v3/4 Foundation
• Experience of working in a high pressure environment
• An excellent understanding of how IT contributes to the delivery of a service to SNC-Lavalin clients
• Proven track record in achieving SLAs
• Enthusiasm and dedication to drive improvement/change
• Excellent communication skills and customer focus
• Ability to build and maintain efficient working relationships
• Process-orientated with a methodical and planned approach to achieving goals
• Strong analytical skills
• Meticulous attention to detail
• Confidence and professionalism
• Experience of IS work management systems, ideally ServiceNow

Desirable:

• ITIL v3 Service Operation
• Experience of working in a multi-cultural environment

Competencies specific to this role

• Communication, teamwork, collaboration and relationship building at all levels, across organisational and cultural boundaries
• Strong people and performance management skills
• Client orientation
• Determination, proactivity and drive for results
• Analytical thinker, requirements-focused with decisive judgment
• Commitment to IT Services transformation strategy

What do we offer at Atkins?
At Atkins, you will enjoy a robust rewards package which includes:

• Great learning curve with ample opportunity to work on challenging projects
• Competitive salary

• Paid Time Off (PTO)
• Group Insurance
• Retirement Savings Plan with employer match
• Employee Assistance Program (EAP)
• Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program

Our Values Our values are the essence of our identity. They play a key part in the success of every project we undertake, enabling us to handle major developments and interact with various communities, businesses, governments, and other stakeholders.

• Safety

We put safety at the heart of everything we do, to safeguard people, assets and the environment

• Integrity

we do the right thing, no matter what, and are accountable for our actions

• Collaboration

We work together and embrace each other\xe2\x80\x99s unique contribution to delivering amazing results for all

• Innovation

We redefine engineering by thinking boldly, proudly, and differently Atkins as an Employer Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability. Come be a part of an ever-growing Global Team and help us achieve our vision to engineer a better future for our planet and its people. Apply now! Why work for Atkins? Atkins is one of the world\xe2\x80\x99s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. Check out some of our recent, most exciting projects. Additional Information: Atkins is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Atkins cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. Note to staffing and direct hire agencies: In the event a recruiter or agency who are not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.snclavalin.com/recruitment-agencies For more recruitment updates, kindly follow #AtkinsIndiaRecruitment on LinkedIn.