Job Description

Are you passionate about bridging the gap between business needs and technical solutions? As our User Experience Specialist, youll be the bridge between stakeholders, requirements, and impactful technology. Your expertise will drive process improvements, enhance products, and ensure client satisfaction.Shift Timing - 12:00 PM - 9:00 PM
Hybrid Work Model: Work from Office Twice a weekAbout the Role:Analyse and understand existing systems and work with segment stakeholders to identify their business goals and develop the strategies and tactics required to meet those objectivesConduct user research, test and troubleshoot web pages, plugins for ease of use and functionalityFocuses on user experience and interaction design.Conducts user research, ideate new interfaces and create wireframes, prototypes, mockups using design and U/X best practicesEnsures the user requirements are translated into seamless, effortless design that focuses on usability and conversion optimizationsUnderstanding of tools such as Salesforce, Gong, Gainsight for better user experience.Elicits and documents client business requirements.Develops and improves business processes within the technology and business organizations, understanding client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition.Responsible for maintaining relationships with internal customers. Uses a structured requirements process to assess near-term needs.Adheres to metrics to ensure stakeholder satisfaction.Ensures change management and communication of change to team is done in a systematic way for medium level projects.Implements improvements to process or product as directed by management.Develops a strong awareness and understanding of Thomson Reuters technologies, products, and services in assigned area.About You:Min 4-6 years in User Interface analysis, bridging the gap between business needs and technical solutions.Exceptional communication skills.Good stakeholder management skills.Understanding of interlinkage of Data from different CRM tools (Salesforce, Gainsight, Gong)Design Tools (Preferred): Hands-on experience with Figma, Adobe XD, and Sketch.Ideate new interfaces and create wireframes, prototypes, and mockups using design and UX best practices.Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used.Translates requirements for technical solutions, based on understanding of how technical solutions impact the business as required.Collaborative, solution-oriented problem-solver.#LI-OE1What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, weve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the worlds most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings to know more.More information about Thomson Reuters can be found on .

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