Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Manager & Summary A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. You\'ll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhance security of internal information and protect our firm\'s intellectual assets.Our Information Security Technology and Operations function identifies technology trends and opportunities to build, integrate, and operate technologies throughout the PwC environment. The goal of this team is to lead the development and operations of global enterprise solutions, platforms and technologies that enable PwC professionals to work more efficiently and more securely while delivering the highest level of service to clients.User Experience Service ManagerThe primary focus of this team is to manage regional Technology & Security Operations Infrastructure Services to achieve SLA targets/performance expectations. Working with client-facing stakeholders/internal firm resources to establish & deliver optimal solutions with careful consideration of total cost of ownership and adherence to Firm requirements. Including reviewing support delivery from IT suppliers, handling escalations, coordinating maintenance, budgeting, and roadmap execution.Job Requirements and Preferences:Minimum Years of Experience: 8 year(s)Preferred Qualifications:Degree Preferred: Bachelor DegreePreferred Fields of Study: Information TechnologyWorking Hours: US hours (Fixed shift hours)Certification(s) Preferred: ITIL Foundation, CompTIA A+, Azure Fundamentals.Preferred Knowledge/Skills:Demonstrates extensive abilities and/or a proven record of success in:

• Working knowledge of US Technology infrastructure as well as Azure Cloud basics and the ability to understand the general architecture, design, and operating characteristics;
• Understanding and executing the business needs fulfilled by the assigned infrastructure operations technical environment;
• Working in industry standard, large scale enterprise systems in assigned areas which will be one or more of the following including Endpoint Device Management Messaging and Collaboration, Change Management, Service Management, Configuration Management and/or Security Operations;
• Understanding of how organizations are structured and how IT is positioned to support and enable business needs;
• Demonstrating comfortability working in a matrix environment and working proactively to build relationships with internal customers and resolve IT issues;
• Demonstrating comfortability working in a fast paced environment where priorities constantly change to continually support the needs of the business;
• Operating with independent authority and judgment to resolve technical issues that pertain to the business applications;
• Maintaining continuity of technical knowledge that is significant to the successful operations of businesses;
• Governing, supporting, and monitoring IT operational enterprise infrastructure services;
• Managing technical teams and escalation process, adhering to service management release, change, configuration, incident and problem management processes;
• Managing vendor support contracts, licensing agreements and budgeting;
• Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
• Understanding of ServiceNow and how it is used to implement ITIL best practices to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services;
• Exercising independent judgment to escalate issues for resolution and meet service level agreements;
• Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
• Influencing the operations and improvements to services for respective sponsors and stakeholders; and,
• Monitoring cost recovery for the services managed.

Mandatory Skill Set-WindowsCloud PlatformAzure DevopsPreferred Skill Set-Stakeholder ManagementITIL Service ManagementYear of experience required-8
Qualifications-Bachelor Degree in ITEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Azure Devops, Cloud PlatformOptional Skills Stakeholder ManagementDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC