Job Description

The Digital Design Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.



Responsibilities:

• Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
• Pre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launch
• Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
• Partner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutions
• Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
• Stay up to date on current events in the industry that affect Citi's bottom line to keep our products competitive
• Challenge the current business as usual (BAU) design standards and constantly look for improvement
• Launch digital features across multiple channels, and closely monitor, measure, and report on feature performance
• Analyze performance data to identify opportunities to improve user experiences, increase conversion, and optimize efficiencies
• Achieve stakeholder buy-in and ability to lead cross-functional work streams
• Work closely with analytics, research and technology partner to ensure systems and programs are satisfying consumer needs and driving the business
• Communicate design and roadmap initiatives to outside groups (executives, product owners, development teams, etc.)
• Work with prototype developers, or prototype yourself, for rapid deployment
• Convert ideas into basic wireframes to provide direction to UX and UI Designers
• Be able to negotiate and diplomatically manage conflicting points of view, as well as influence others in the organization to ensure alignment and progress
• Be able to work with outside vendors and agencies
• Support different teams by facilitating team to team communication
• Look for innovation outside of daily delivery that benefit the customer/company
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 12+ years of relevant experience in a product or creative position
• Significant experience managing complex business and technical solutions
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams.
• Experience delivering with an agile methodology

Education:

• Bachelor's/University degree, Master's degree preferred

• Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
• Ensure that designs follow best practices and use research & testing to inform and validate
• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
• Apply a positive and constructive attitude when giving and receiving all feedback
• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood.
• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Strong attention to detail, analytical skills and problem-solving
• Experience on complex, enterprise-scale or consumer design projects
• Creative flair and a good eye for design
• Excellent written and oral communication skills
• Outstanding skills in professional design tools, such as: Figma, FigJam, etc


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Job Family Group:

Technology
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Job Family:


Digital Design Engineering
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Time Type:


Full time
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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .


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