Job Description

Customer Outreach :

• Make outbound calls to prospective and existing US-based customers to promote products and services.
• Handle inbound inquiries, resolve customer queries, and provide relevant information professionally.

Sales and Lead Conversion :

• Persuade customers to opt for products or services, ensuring a smooth sales process.
• Conduct follow-ups with potential leads to finalize deals and achieve sales targets.

Data Management :

• Maintain accurate and up-to-date customer records and call details in the CRM system.
• Ensure data confidentiality and compliance with company policies.

Customer Engagement :

• Build and nurture positive customer relationships to enhance satisfaction and loyalty.

Target Achievement :

• Consistently meet or exceed daily, weekly, and monthly performance goals.

Qualifications and Skills:

• Education : High school diploma required; bachelor's degree preferred.

Experience :

• Minimum of 1-2 years in telecalling or customer service for a US-based process is advantageous.

Skills :

• Exceptional communication skills with a neutral or American accent.
• Proficiency in using CRM tools and basic computer applications.
• Strong persuasive and problem-solving skills.

Other Attributes :

• Comfortable working in night shifts.
• Goal-oriented, with the ability to thrive in a performance-driven environment.

Compensation and Benefits

• Competitive salary with performance-based incentives.
• Night shift allowances and transportation support (if applicable).
• Professional growth opportunities within a dynamic work environment.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Leave encashment

Schedule:

• Monday to Friday
• Night shift
• UK shift
• US shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person