Job Description

Job Responsibilities:

• Secure and book loads based on truck requirements to ensure optimal utilization.
• Conduct initial outreach to understand freight market trends and identify new opportunities.
• Prepare invoices and manage documentation for brokers and the accounting team with precision.
• Monitor and track shipments to ensure on-time and efficient deliveries.
• Design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.
• Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.
• Ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.
• Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.
• Book loads and map routes effectively, ensuring timely and efficient dispatch operations.
• Ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.

Qualifications and Skills Required:

• Willing to work in a USA Blended Process (calls & emails) during US timings.
• Strong understanding of load booking and route mapping to ensure operational efficiency.
• Excellent negotiation, problem-solving, and decision-making skills to address customer and operational challenges.
• Ability to handle difficult situations with professionalism and composure under pressure.
• Proficiency in both verbal and written communication, with a strong fluency in English (US accent preferred).
• Familiarity with email correspondence, spreadsheets, and transportation management systems is essential.
• Detail-oriented with strong skills in basic math and calculations for shipment tracking.
• Proven multitasking abilities and the capability to make quick, independent decisions.
• Committed to delivering high-quality results that align with performance targets and client expectations.
• Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.
• Ability to follow and implement established quality standards, ensuring seamless dispatch operations.

Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Experience:

• Dispatching: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person