Job Description

Job Title: Customer support

Job Type:-Full time

Job Location :-Gurgaon Sec 18

Experience: Min 1 year in international process

Shift:- Rotational Shift

Salary:-up to 29k ctc

Education :-Graduate preferred

Candidate should be fluent in English

Tech Support candidates also can apply.

Perks:-Cabs for Night shift

Working Days:-5

Job Overview: We are seeking experienced level Support Agents to provide first-line support for our premium North American client. The ideal candidate will handle incoming calls, investigate tickets, and resolve customer queries, problems, and incident notifications with a high level of professionalism and efficiency.

Key Responsibilities:

? Handle incoming customer support calls

? Investigate and resolve customer tickets

? Address customer queries, problems, and incident notifications? Perform associated tasks related to customer support

? Provide first-line support for various customer issues? Escalate complex issues to Tier 2 when necessary

? Logging all relevant information in the ticketing system? Providing timely updates to customers

? Adhering to defined SLAs

? Following up on open tickets

? Updating knowledge base articles

? Participating in training sessions

? Escalating issues to Tier 2 when necessary Required

Qualifications:

? Bachelor's degree (mandatory)

)? Minimum 3+ years of experience in North American customer service as an Agent? Fluent in English (C1 level proficiency required)

? Additional language skills in Spanish or French-Canadian (must also be fluent in English)

? Excellent English accent, equivalent to a Versant TOP score? Strong problem-solving and communication skills

? Ability to work in a fast-paced environment

? Proficiency in relevant customer support software and tools

Preferred Skills:?

Experience in tech support or related fields

? Knowledge of CRM systems

? Familiarity with ticket management systems Work Environment:

? Fast-paced contact center setting? Potential for shift work to accommodate North American time zones Career Growth

:? Opportunity for advancement to Support Specialist role

? Continuous learning and skill development opportunities

We are looking for dedicated professionals who can provide top-tier support to our premium North American clients.

The ideal candidate will have a proven track record of excellent customer service, strong English language skills, and the ability to handle a variety of customer inquiries efficiently and effectively.

Job Types: Full-time, Permanent

Pay: Up to ?28,000.00 per month

Schedule:

• Rotational shift
• US shift

Application Question(s):

• Are you an immediate joiner?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person