Us Customer Service (chandigarh)
Year Chandigarh, India
Job Description
Title - US Customer ServiceLocation - Chandigarh IT ParkShift - 5.5 days working, Rotational 9 hours shift + Cab FacilitySalary - Up to max 35K CTC + 5-6K monthly IncentivesShift Timings : RotationalQualifications and Skills
- 3 to 5 years of experience in a similar role
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Customer-focused mindset with a strong emphasis on customer satisfaction
- Ability to handle multiple tasks and prioritize effectively
- Proficiency in Microsoft Office
- Experience with US process and inbound calling is preferred
- Willingness to work night shifts as per US time zone
- Knowledge of logistics and BPO industry is a plus
- Handle customer service inquiries and provide support to clients
- Respond to customer inquiries via phone and email
- Assist customers in navigating the company\'s products or services
- Resolve customer complaints or concerns with professionalism and empathy
- Ensure timely and accurate documentation of customer interactions
- Collaborate with cross-functional teams to address customer needs
- Participate in training sessions to enhance product knowledge and customer service skills
- Adhere to company policies and procedures
- Achieve performance targets and KPIs
- No Sales/ No Targets.
Expertia AI Technologies
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Job Detail
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Job IdJD3430936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.35000 per month
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear