Us Customer Service (chandigarh)

Year    Chandigarh, India

Job Description


Title - US Customer ServiceLocation - Chandigarh IT ParkShift - 5.5 days working, Rotational 9 hours shift + Cab FacilitySalary - Up to max 35K CTC + 5-6K monthly IncentivesShift Timings : RotationalQualifications and Skills

  • 3 to 5 years of experience in a similar role
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Customer-focused mindset with a strong emphasis on customer satisfaction
  • Ability to handle multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office
  • Experience with US process and inbound calling is preferred
  • Willingness to work night shifts as per US time zone
  • Knowledge of logistics and BPO industry is a plus
Roles and Responsibilities
  • Handle customer service inquiries and provide support to clients
  • Respond to customer inquiries via phone and email
  • Assist customers in navigating the company\'s products or services
  • Resolve customer complaints or concerns with professionalism and empathy
  • Ensure timely and accurate documentation of customer interactions
  • Collaborate with cross-functional teams to address customer needs
  • Participate in training sessions to enhance product knowledge and customer service skills
  • Adhere to company policies and procedures
  • Achieve performance targets and KPIs
  • No Sales/ No Targets.
#TeamWOODSNOTE : This is 100% office job with NO Exception.For more details, please call/watsap - Vaishali- 94676-23088

Expertia AI Technologies

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Job Detail

  • Job Id
    JD3430936
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Rs.35000 per month
  • Employment Status
    Permanent
  • Job Location
    Chandigarh, India
  • Education
    Not mentioned
  • Experience
    Year