Job Description

Job Title: Customer Relationship ManagerExperience: 7-9 yearsQualification: MBA in Marketing/Customer RelationsGender: Male/FemaleJob Responsibilities:

• Develop and maintain strong customer relationships to enhance brand loyalty.
• Manage CRM software, track customer interactions, and analyze engagement data.
• Handle Google My Business (GMB) listings, respond to customer queries, and optimize brand presence.
• Implement SEO strategies to improve online visibility and customer reach.
• Work closely with the sales and marketing team to enhance customer experience.
• Address customer feedback, resolve complaints, and ensure high customer satisfaction.
• Conduct market research to understand customer behaviour and improve service strategies.
• Generate reports on customer trends and CRM performance for management review.

• Strong Communication & Interpersonal Skills xe2x80x93 Ability to engage with customers effectively.
• CRM Software Expertise xe2x80x93 Proficiency in handling customer databases and analytics.
• GMB & SEO Knowledge xe2x80x93 Experience in online brand management and digital marketing.
• Problem-Solving & Customer Handling xe2x80x93 Quick decision-making for customer issues.
• Data Analysis & Reporting xe2x80x93 Ability to track and improve customer retention strategies.

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