:Procuring, maintaining, and administering computers and office equipment.
- Administering corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing IT support and resolving problems for colleagues.
- Assisting with Onboarding of New colleagues & Exit of employees.
- Suggesting and implementing improvements in procedures and equipment.
- Maintaining knowledge of IT support, help desk procedures, products, and services.
- Managing any issues tracking system and reporting on issue resolution SLAs.
- Monitoring Office Internet traffic and Audit of Sites access & Reporting unapproved
accesses or attempts.Updating Office Internet Control Policies - Restricting all unapproved categories.Skills required:- 2-3 years work experience
- Intermediate Level Networking knowledge
- Excellent communication skills - Oral + written
- Knowledge of help desk software + Remote control tools
- Knowledge of Windows, Linux & MacOS administration & networking
- Effective troubleshooting skills
- Experience as a Service desk agent or IT administrator and understanding of the SaaS
or technology industry.
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