Urgent Hiring Of Customer Support Executive In It Company At Udhana, Surat

Year Surat, Gujarat, India

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Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot technical issues related to SQL Server and Crystal Reports, guiding customers through problem resolution.
Provide product information and assist customers in using our software solutions effectively.
Document customer interactions and maintain detailed records of issues and resolutions in our support system.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Conduct training sessions for clients on software features and functionalities.
Stay updated on product features, updates, and industry trends to provide informed support.

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