Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients. - Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players. - Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time. - Provide personalised customer service to create an immersive experience for each customer. - Strictly adhere to studio operational SOPs - Handle inbound queries of the clients, manage appointments, book consultations. - Arrange training sessions for the artists for their skill development. - Developing and implementing sales strategies to increase studio sales, by following up with clients and making 30 calls a day to new inquiries. - Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times. - Coordinating with the design team and clients to deliver designs on time and meeting client expectations. - Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes. - Managing customer complaints and objections in a professional and efficient manner. - Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio\'s performance. - Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth. - Managing daily cash, depositing it in the bank, and updating the records. - Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances. Job Type: Full-time Pay: \xe2\x82\xb9200,000.00 - \xe2\x82\xb9350,000.00 per year Work Location: In person