Job Description

Training Calendar Creation :

Create Beat Plan basis training need identification.

Training Delivery and Governance

Train team on Product selling and customer experience management. Ensure implementation of training guidelines at stores.

Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales.

Operations:

Monitor, review and drive performance of CRO

Drive training to achieve targets for new and existing store staff Identify gaps & create solutions to improve the induction & output of store staff Role of a Trainer

(i) Preparing PJP in consultation with the respective D2C Head and execute training & coaching of store staff members as per PJP

(ii) Trainers to do "24" Training man-days in a month (Total 144 in six months) which will be mix of performance coaching at stores & classroom training

(iii) Trainers will be assigned 25-30 stores for a quarter which will form part of the monthly regular PJP.

(iv) Coaching the entire store staff members to enhance their knowledge, performance and customer experience - Following the work ways at stores (Currently: Conducting Morning Huddle, EDAC, ensuring DKT & JKQ participation, doing iCoach, Fitness certificate, coaching store staff members basis TNI etc. The count of icoaches and Fitness Certificates to be done on a daily basis are to be mutually agreed.

(v) Conducting regular refreshers of store staff members

(vi) Drive and administer online DKT & JKQ for store staff members, ensure participation (vii) Sharing daily reports and participate in monthly reviews at circle/regional level with business head (

viii) Trainers to attend the booting of all new GO-LIVEs conducted by the central team. They have to keep themselves updated and ensure that same is cascaded to all the aligned store members

(ix) Trainers to conduct the Day 1 of the NHIP training. That's primarily on Introduction to, Code of conduct and career path. On-boarding Process of a Trainer Step1:Attending NHIP and Certification All the Trainers to attend the NHIP consisting of Behavioral, Sales, Service & Cashier training. They also have to attend the training of NGS digital assets and clear the respective certifications.

Step2:On the Job Training Post attending the NHIP and clearing all the certification levels, all the trainers to complete their OJT in which they have to be at a high walk-in legacy or NGS store (in discussion with D2C Head & central team) to serve customers. This OJT will be for 1 month and trainers to handle all type of customers and serve them like Store Staff. During this OJT period trainers have to achieve the GAD requirements mentioned as per the business policy set at that time . Trainer Notice Period: Any trainer who is exiting has to serve 2 months of notice period. GEO Tagging-Trainers to login-in and log-out using GEO Tagging after reaching and while leaving from the store/s. The location/s to be captured in the GEO tagging report. This needs to be done on all the working days

Job Type: Full-time

Pay: ?13,845.73 - ?36,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person

Application Deadline: 26/12/2024
Expected Start Date: 25/12/2024