Customer Service Representative Tasks to include in a Customer Service : Interact with customers to solve issues and questions about products, services, and policies Maintain a positive and friendly tone with customers at all times Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform Listen to customer complaints and try to identify the cause of their problem to your best ability Identify the appropriate response and strategy to solve customer issues as quickly as possible Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary Be able to manage large amounts of phone calls, chats, emails, and other communication channels Assist customers on placement of orders, refunds, or exchanges Ensure customer satisfaction and maintain professional customer support Place the customer at the center of the customer service experience Handle the responsibilities outlined in the customer service job description Exhibit the skills and qualities expected in a customer service representative position Address customer inquiries and concerns promptly and accurately Job Type: Full-time Salary: 15,000.00 - 30,000.00 per month Benefits:
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