Job Description

Job descriptionRequired (Female Candidate)*Female Candidate* to manage inbound and outbound calls and schedule appointments. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle customer inquiries efficiently and effectively.Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Make outbound calls to follow up on customer inquiries and schedule appointments.
• Maintain accurate and detailed records of customer interactions and appointments.
• Provide customers with information about our products and services.
• Resolve customer complaints and escalate issues to the appropriate department when necessary.
• Follow up with customers to ensure their needs are met and appointments are confirmed.
• Collaborate with team members to ensure a seamless customer experience.
• Proven experience as a telecaller or in a similar customer service role.
• Fluent in English, both written and spoken; additional languages are a plus.
• Fluent verbal communication abilities/call center expertise
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using customer service software and tools.
• Ability to work independently and as part of a team.
• A positive attitude and a willingness to learn.

What We Offer:

• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Training and ongoing support to help you succeed in your role.

Company Benefits:

• Work From Home
• 5 Days working
• Fix working Hours
• Achievable targets
• Paid Birthday Leave
• Friendly Environment
• Food provided thrice weekly

Additional Allowance:

• Yearly bonus

Education Requirements*A Bachelors Degree is a must*Experience:

• Fresher Can Also Apply (We are Hiring Only Female Candidate)

Schedule:

• Fixed shift
• Monday to Friday
• Night shift

Language:

• English Fluency (Required)

Interested candidates can reach us (No hidden charges)Farhana PathanSenior HR RecruiterDirect : 9327390791

Expertia AI Technologies