Job Description

Key Responsibilities:- Outbound Calls: Contact potential customers or clients to promote products/services, follow up on inquiries, or generate leads.- Inbound Calls: Handle incoming calls from customers, resolve queries, and provide information regarding products, services, or billing.- Sales & Promotion: Actively promote and sell company products/services based on customer needs and preferences.- Customer Support: Address customer complaints, assist with issues, and provide solutions to improve customer satisfaction.- Lead Generation: Identify potential customers, gather contact details, and input them into the database for follow-ups.- Maintain Call Records: Accurately document the details of every call, including customer interactions, product/service inquiries, complaints, and actions taken.- Achieve Targets: Meet or exceed call and sales targets set by the company.- Customer Feedback: Collect and report customer feedback for improving services and products.- Update Database: Regularly update and maintain the customer database with accurate contact information and follow-up details.- Team Collaboration: Work closely with other team members and departments (sales, marketing, customer support) to achieve overall business goals.Skills and Qualifications:- Communication Skills: Excellent verbal and written communication skills, with the ability to converse confidently with customers.- Persuasion Skills: Ability to influence and persuade customers to make decisions, especially in sales-based roles.- Customer-Centric Approach: A focus on providing a positive customer experience and resolving issues effectively.- Basic Computer Skills: Familiarity with CRM software, Microsoft Office, and other tools used for data entry and call tracking.- Multitasking Ability: Ability to handle multiple tasks efficiently, such as managing calls, logging information, and addressing customer needs simultaneously.- Time Management: Ability to handle high call volumes and meet deadlines while maintaining quality in communication.- Problem-Solving Skills: Address customer complaints or issues and provide solutions promptly.Education:- High school diploma or equivalent; some employers may prefer a degree or relevant experience.Work Environment:- Office Setting: office environment.- Working Hours: 10:00 Am to 7 Pm- Working days: 6 working days, Mon- Satwww.urbanculture.me (ref:updazz.com)

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