Job Description

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Representative with Intrepid Urban Adventures, you will do just that!Every day will be different, but every day you will:Provide amazing customer service and travel advice - whether it\'s guiding a morning market exploration, organizing a hands-on craft workshop or arranging a home-cooked meal with a local family, you\'ll create unforgettable moments that our travellers will never forgetEnsure the safety and well-being of your travellers, at times you will have to assist in difficult situations whilst remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities, and you will be the first point of callHost, lead and execute tours, following the itinerary and fulfil your administrative dutiesBe passionate about travel and share your love of it with our customers.This position is a freelance contracted role based in Dehli, India.To be considered you must have:Proven ability to build relationships and work effectively with broad individuals and groups.Previous experience in customer service.Basic proficiency in computer skills, including email, Microsoft Word, and Excel.Familiarity with travel within Delhi, India.Competency in Hindi as well as EnglishWhat you need to know:This is a freelance contract position, which will give you flexibility in when and how you work however, great availability across peak seasons is a must-haveMust hold an Intrepid approved First Aid Certificate (to be completed before starting).With extended hours, lots of walking and activities, and engaging with travellers, so, it\'s important that you are prepared both mentally and physically for the challenge!You will be running tours in and around Dehli, India - please see the itineraries:Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:

• Diverse departures through the year to lead! Including hiking or biking adventures, festival, family, premium and foodie trips
• Travel to where the trip starts (and home again) is included and covered by us
• Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays etc)
• Access to learning and development programs, e-learning and comprehensive tour leader training before you even start
• Internal career opportunities to further your your career in travel and beyond
• Amazing travel discounts for you to experience Intrepid as a passenger
• Recognition and celebration with awards nights and the change for our top performers to travel to our yearly Global Summit!
• Opportunity support not-for-profit Intrepid Foundations projects

We are Real. Together. Ambitious. Impactful. These are our values and to us they\'re more than just words, they are the pillars of our success and every day it\'s our people and the work they do that bring them to life.At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Intrepid Travel