Job Description

Job Summary:We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will have strong interpersonal skills and the ability to assist customers effectively. This role involves handling customer inquiries, processing orders, and ensuring smooth last-mile delivery. Additionally, the candidate will be responsible for capturing quality photos for customers and understanding the nicety of handling perishable items such as plants.Key Responsibilities:- Customer Interaction: Taking calls to engage with customers in a soft-spoken and friendly manner, providing assistance and ensuring a positive experience.- Interpersonal Skills: Utilize strong interpersonal skills to effectively communicate with customers and team members.- Customer Service: Attending calls to support customer queries with quality pictures to enhance their shopping experience.- Product Knowledge: Understand the nicety of perishable items like plants and communicate any necessary care instructions or changes over time.- Order Processing: Go beyond just converting orders; manage the complete process including order processing and last-mile delivery to ensure customer satisfaction.Key Requirements:- Education: 12th pass or graduate- Experience: 6 months to 1 year experience in customer service.- Demonstrated ability to work hard and stay motivated in a fast-paced environment.- Strong attention to detail and organizational skills.- Ability to adapt to changing circumstances and handle multiple tasks simultaneously.- Passion for delivering exceptional customer service and improving customer satisfaction. (ref:updazz.com)

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