Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableYesPosted Date29-Oct-2024Job ID4935Description and Requirements: Business Excellence - Sales Comp AdminPosition Title: Unit ManagerFunction, Responsibility Level:Business Excellence Unit ManagerReports to (Responsibility Level): Manager/Sr. ManagerSupervises: NALocation: JaipurGlobal Grade:11Complexity:T5C5Cost Center:PID/s Load Mapping:Position SummaryBasic Function

• Drive continuous improvement opportunities for Sales Compensation Admin. area for both onshore and offshore processes.

\xc3\xbc Work in close coordination with Sales, Service, Stateside & GOSC teams

• Design new process to support products/metrics

The key deliverables of the role will include but will not be restricted to the details below:Essential FunctionsContinuous Improvement:

• Identify right methodology/approach for projects.

• Re-baseline the metrics

Process Reengineering:

• Create process map and value stream map for new product modify existing processes that may not be working appropriately.

• Design right metrics to gage process health for different areas.

• Identify automation opportunities.

Data analysis:

• \'Not In Good Order\' analysis for offshore

• Re-baselining of metrics

Knowledge, Skills and AbilitiesEducation\xc2\xb7 Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education.Experience\xc2\xb7 Professional with 9-10 years of work experience in processing engineering and business excellenceKnowledge and skills (general and technical)\xc2\xb7 Experience in Insurance Operations\xc2\xb7 Lean Six Sigma project execution experience.\xc2\xb7 Advanced Knowledge of statistical analysis techniques and methodologies\xc2\xb7 Expert ability to analyze gaps and with root cause analysis and further solution to best partner with Stakeholders.\xc2\xb7 Excellent communication skills\xc2\xb7 Leadership skills such as relationship management, collaboration, facilitation, and influencing.\xc2\xb7 Must possess expert planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization.\xc2\xb7 Interpersonal skills to interact with senior leadership / business partners / customers, both locally and globally\xc2\xb7 Expert in MS excel, MS power point, MS Visio and Minitab.\xc2\xb7 Strong presentation skills and decision-making ability\xc2\xb7 Ability to find creative and innovative solutions to business problems.\xc2\xb7 Good Knowledge of project management, planning, Risk Management, Customer Engagement and Stake-holder Management\xc2\xb7 Power BI knowledge preferredOther Requirements (licenses, certifications, specialized training - if required)\xc2\xb7 Lean Six Sigma Green Belt CertificationWorking RelationshipsOnshore & Offshore Contacts(And purpose of relationship):

• Manager / Sr. Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as Associate / FLM / Team development.
• Manager / Sr. Manager for the purpose of settling issues left unresolved by the Sr. Manager and monthly evaluation of performance.
• Stateside team for the purpose of reporting performance, clarifying concerns, identifying opportunities, supporting projects and seeking feedback and support

External Contacts(And purpose of relationship) - If Applicable\xc2\xb7 MetLife Subject Matter Experts/ Mangers/Director/AVP/VP for the purpose of projects and transformation.Enclosures:MetLife Values:Our purpose and valuesOur purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life. Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business:Put Customers First
Caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.Be The Best
We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.Make Things Easier
Products in our industry aren\'t always easy to understand. That\'s why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.Succeed Together
United by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.

MetLife